Please visit the Notifications Preferences page to update your alert and notification preferences.

You can enable or disable push notifications from the myPSE app by:

1. Signing-in to the myPSE app, tapping My Settings and toggling notifications on/off.
2. Or, you can enable/disable push notifications at the device level by going to your phone's settings and enabling/disabling notification for the myPSE app.

Yes! If your service address is part of a reported outage, we can send you an alert. We'll let you know if your power is out, your estimated restoration time, and when your power has been restored.

You can set up outage alerts and manage communication preferences for phone, email, or text notifications by visiting the Preference Center.

Bill Due Reminder Notifications are automated alerts sent via text or email five days prior to your bill's due date if the account has a balance due.

To turn on Bill Due Reminder Notifications

1. Sign in to your customer account on big5vn.com
2. Navigate to "My Settings"
3. Under "Notifications", find Bill Due Reminder Notifications and click the toggle to "on" for email, SMS text, or both.
4. Click the "SAVE" button at the bottom of the page

Turning down the heat while you're asleep or away from home, using weather-stripping for windows and doors, and taking shorter showers can all make a big impact on your energy usage.

Check out our Energy Saving Tips page for more information on how to reduce your energy usage.

Please sign in to My Account and visit My Usage to view your energy usage data.

Please visit the My Settings page to update your contact information and notification preferences.